Refund and Returns Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  1. Once your request is received to the company successfully, Planyourdestinations will instantly check the refund to your source account or chosen method of refund within 30 working days.
  2. The company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure.
  3. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators,Airlines etc.
  4. Decision of the company on the quantum of refund shall be final and binding on the tour participants.
  5. n case the company exercises its discretion to alter, amend or cancel any tour advertised in the Brochure and the Tour Participant who has registered for such tour exercising the option to continue with the tour as altered or amended, or to accept any alternate tour which the company may offer.
  6. The company shall not be liable for any compensation, damage, additional expense or consequential loss suffered by him/her or to pay any amount as refund to the Tour Participant.
  7. Even in case of a Group Tour for which the payment was made in Foreign Currency if any, with or without part payment in Indian Rupees the said refund shall be made only in Indian Rupees at prevailing rate on date of refund as per existing Rules and Regulations.
  8. Group tour Refund (if any) for amendments and/or cancellation will be paid directly by to Tour Participants by the company. It would take 45 days to process refund and 60 days if tickets are already issued.
  9. Group tour-There shall be no refund if the Tour Participant fails to join the Group at the commencement of the Tour, or joins the Group late or leaves the Group before culmination of the Tour.
  10. Group tour-If the Tour Participant along with his family is compelled to discontinue the tour due to any reason such as illness, death, loss of passport, no claim shall be entertained for refund of unutilized services.
  11. Group tour-There shall be no refund if the Tour Participants does not or cannot utilize any service included in cost of tour like meals, rooms, excursions, etc. nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.